Privacy Policy

At Alpaca Flanders, we highly value the protection of your personal data and respect your privacy. In this privacy statement, we provide a clear and transparent overview of how we handle your personal data. This privacy statement applies to the company Alpaca Flanders and the authorized individuals working within Alpaca Flanders, with its registered office at Dadizelestraat 32, 8940 Geluwe (BE).We do everything possible to safeguard your privacy and handle personal data with great care. Alpaca Flanders complies with all applicable laws and regulations, including the General Data Protection Regulation (GDPR).

Why do we process your personal data?

We process personal data in accordance with the purpose for which it was provided:

  • Informing active customers about similar products via direct marketing (legitimate interest).
  • Providing information about possible security updates of our web applications.
  • Sending newsletters, mailings, and invitations (consent of the data subjects).
  • Carrying out administrative tasks related to our collaboration.

How do we process your personal data?

GENERAL

  • The data we process is limited to what is necessary for the purposes for which it is collected.
  • We ask for your consent when required for processing your personal data.
  • We have taken technical and organizational measures to ensure the security of your personal data.
  • We do not share personal data with other parties unless it is necessary for fulfilling the stated purposes.
  • We are aware of your rights regarding your personal data and respect them fully.

WEBSITE

  • Personal data is collected through the contact form on our website. This form requires your name (first and last name), email address, and reason for contact (message). Additionally, you can provide your company name and phone number.
  • Our website uses cookies. More information can be found in our cookie policy.
  • The website contains hyperlinks to third-party websites. These third-party websites may also link to ours. Alpaca Flanders is not responsible for the privacy policies of these third parties or their use of cookies.

What personal data do we collect?

  • Personal identity details: name, first name, address, phone number, mobile number, email, company name, and VAT number.

Retention period of personal data

Alpaca Flanders does not retain personal data longer than necessary for the purpose for which it was provided or as required by law. As a general rule, we retain personal data for a maximum of 5 years after the last use.

Disclosure of personal data to third parties

The data you provide to us may be shared with third parties if necessary for the execution of the purposes described above.

For example, we use third parties for:

  • Our administration, invoicing, and project tracking.
  • Managing our internet environment (web hosting, email management, etc.).
  • Distributing newsletters and invitations.
  • Printing business stationery and similar materials.

We have made the necessary agreements with these parties to ensure the security of your personal data. We never share personal data with parties with whom we have not signed a data processing agreement.

Security of personal data

We take appropriate technical and organizational measures to protect your personal data against unlawful processing, including:

  • All individuals who can access your data on behalf of Alpaca Flanders are obliged to maintain confidentiality. All our employees are informed about the importance of data protection.
  • We use usernames and passwords on all our systems, secured by a password manager with a digital vault.
  • We create backups of personal data to restore them in case of physical or technical incidents.

Alpaca Flanders cannot be held liable for any direct or indirect damage resulting from incorrect or unlawful use of your personal data by a third party.

Security of your own login details for websites, emails, newsletter systems, etc.

Alpaca Flanders is not responsible for storing the login credentials of your website. As a customer, you are solely responsible for the use of your website, your computer, IP address, and identification details, as well as for maintaining their confidentiality.

Your rights regarding your data

You have the right to access, correct, or, in certain cases, delete the personal data we have received from you.

Complaints?

If you have a complaint about the processing of your personal data, please contact us immediately. You also have the right to file a complaint with the Data Protection Authority, the supervisory authority for privacy protection:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
Email: commission@privacycommission.be

Changes to the privacy policy

Alpaca Flanders may modify this privacy policy. Any changes will be announced on our website. We recommend reviewing this privacy statement regularly for any updates.